Terms of Service
Savi is a space for peer support — people holding space for one another. It is not therapy, medical care, or a crisis service. Be kind, be honest, keep others’ trust, and get emergency help when it’s needed. These Terms explain the rules of using Savi and the limits of what it can do.
These Terms of Service (“Terms”) are a binding agreement between you and Solace Labs LLC (“Savi,” “we,” “us”) governing your use of the Savi mobile application and related services (the “Service”). By creating an account or using Savi, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Savi does not provide medical, psychological, or crisis services and is not a substitute for professional care. If you or someone else may be in danger, contact your local emergency number or a crisis line immediately. Listeners are peers, not licensed professionals.
1. Who can use Savi
You must be at least 18 years old and able to form a binding contract to use the Service. By using Savi you represent that you meet these requirements and that the information you provide is accurate.
2. What Savi is — and isn’t
Savi connects members who want to be heard (“Chatters”) with members who volunteer to listen (“Listeners”), along with spaces, grounding activities, and an optional AI companion. Listeners offer peer support based on lived experience and Savi’s guidance; they do not diagnose, treat, or give professional advice. Nothing on Savi is medical, legal, or mental-health advice.
3. Your account
You are responsible for maintaining the security of your account and for activity that occurs under it. Use the in-app security features (such as app lock) where appropriate, and notify us promptly of any unauthorized use. You may delete your account at any time.
4. Community guidelines
Savi depends on trust. By using the Service you agree that you will not:
- Harass, threaten, demean, or abuse another member.
- Share another person’s private information, or record, screenshot, or republish a conversation.
- Impersonate anyone, or misrepresent your role or experience to enter a space you don’t belong in.
- Solicit, advertise, spam, or use Savi for commercial or romantic solicitation.
- Give medical, legal, or professional advice as though qualified to do so.
- Encourage self-harm or harm to others, or post illegal content.
- Attempt to identify, contact, or meet another member outside the Service without their consent.
You can block and report members in the app. We may remove content and suspend or terminate accounts that violate these Terms.
5. Listeners
Listeners participate voluntarily and agree to follow Savi’s listener guidance — including holding space without judgment, protecting member privacy, staying within a peer-support role, and directing members to crisis resources when appropriate. Listener status may be reviewed, limited, or revoked. Listening is not paid employment unless expressly stated in a separate written agreement.
6. Your content
You retain ownership of the content you share. You grant us a limited license to host, transmit, and display your content solely to operate the Service (for example, delivering your messages, or a closing note, to the member you’re talking with). We do not use conversation content to train AI models or for advertising. Handling of conversations and notes is described in our Privacy Policy.
7. Safety
To protect members, Savi may surface crisis resources (including through automated keyword detection performed on our servers), limit features, and act on reports of harm. Where we reasonably believe there is a serious risk to someone’s safety, we may take steps permitted by law, which can include contacting emergency services. These measures are a safeguard, not a guarantee, and do not make Savi a crisis service.
8. Savi Plus and payments
Core Savi features are free; no conversation is ever paywalled. Savi Plus is an optional auto-renewing subscription that adds personalization and support benefits (such as custom scenes, saved listeners, priority pairing, and a founding-member badge). Prices are shown in the app in your local currency.
- Subscriptions are billed through Apple and your App Store account, and renew automatically until cancelled.
- Manage or cancel your subscription in your App Store account settings; cancellation takes effect at the end of the current billing period.
- Except where required by law or Apple’s policies, payments are non-refundable. Refunds for App Store purchases are handled by Apple.
- We may change subscription pricing or benefits prospectively, with notice as required.
9. Intellectual property
The Service, including its software, design, and the Savi name and marks, is owned by Solace Labs LLC and protected by law. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service except as permitted by law.
10. Termination
You may stop using Savi and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required for safety or legal reasons, or if we discontinue the Service. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and dispute terms) will survive.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, that a listener will be available, or that any interaction will meet your needs. Savi does not endorse and is not responsible for statements or conduct of members.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SOLACE LABS LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR FROM INTERACTIONS WITH OTHER MEMBERS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR USD $50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Indemnity
You agree to indemnify and hold harmless Solace Labs LLC from claims, damages, and expenses (including reasonable legal fees) arising out of your content, your use of the Service, or your violation of these Terms or the rights of others.
14. Governing law and disputes
These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-laws rules. The parties agree to resolve disputes in the state or federal courts located in Ohio, unless applicable law grants you the right to bring a claim elsewhere. Nothing in these Terms limits any non-waivable consumer rights you have under the laws of your country of residence.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you in the app or by other reasonable means and update the “Last updated” date above. Your continued use of Savi after an update means you accept the revised Terms.
16. Contact us
Solace Labs LLC · Support Team
Email: savipeersupport@gmail.com
Mail: 220 Gatwick Grove Cir, Wadsworth, OH 44281